Refund policy
Returns
We want you to enjoy everything you order from Jerky Slap. Because we sell food, we can only accept returns on unopened products.
You have 14 days from the day your order is delivered to request a return. To be eligible, the product must be:
- Unopened, unused and in its original sealed packaging
- Within its best-before date
- Accompanied by your order number or proof of purchase
How to start a return
Get in touch through the Contact us page on jerkyslap.com with your order number and the items you would like to return. We will reply with return instructions within 2 business days. Please do not ship items back before contacting us, as returns sent without authorization cannot be processed.
Opened products
For food safety reasons we cannot accept returns on opened products. Once a seal is broken the item cannot be resold, so please check your order carefully before opening it. If you are unsure whether something can be returned, contact us before opening it and we will help.
Damaged, defective or incorrect orders
If something arrives damaged, past its best-before date, or is not what you ordered, contact us within 14 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, and you will not need to ship anything back.
Refunds
Once we receive and inspect your return we will let you know whether it has been approved. Approved refunds are issued to your original payment method within 5 to 10 business days, depending on your bank or card issuer. Original shipping charges are not refundable.
Return shipping
Return shipping is the customer's responsibility unless the return is the result of our error or a damaged product. We recommend a tracked service, as we cannot refund a return we do not receive.